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Issue


During system upgrade, VxRail Manager VM is migrated to different host. After migration, VxRail Manager sometimes loses IP address, it becomes inaccessible from either SSH or VM console. VMware tool is not running.
Cause
It is suspected that during live migration of VxRail manager VM, somehow, the VM network is broken (in the sense its IP is missing and can not be reached). This is rare - most likely a platform issue.
Resolution
  • Restart VxRail Manager VM.
  • Open web browser and login to VxRail Manager. 
  • You may find that the previous upgrade process failed during upgrading VxRail VIB.
  • Click  Retry  to retry upgrade.
  • [Optional] After upgrade successfully finished, check whether or not all hosts exit maintenance mode. If not, exit the maintenance mode manually.